Mobile apps · Watch apps · Cloud · Website

GlassBridge Privacy Policy

Last updated: 8 October 2026.

This policy explains how OnPointGroup (“we”, “us” or “our”), the company responsible for GlassBridge, handles information when you use GlassBridge apps and services. For privacy questions or requests, email privacy@glassbridge.yachts.

1. What this policy covers

This policy covers the GlassBridge mobile apps for iPhone, iPad and Android; GlassBridge companion watch apps for Apple Watch and Garmin Connect IQ; GlassBridge Cloud; and the public website at glassbridge.yachts. The information an app accesses depends on its platform, the yacht’s configured systems and your permissions. A vessel owner or operator may also provide a notice explaining how they manage onboard records, cameras, crew and guest information.

2. Information the apps access and process

Account and access information: usernames, display names, user and session identifiers, authentication information, assigned roles and permissions, and contact details supplied for invitations or support. These let the service authenticate you and restrict access to the appropriate vessel and functions.
Connection and device information: the appliance address you enter or discover on the local network, saved connection settings, device platform, app version and connection or security logs. These support connection, reconnection, troubleshooting and protection of the service.
Vessel information: readings and records supplied by the configured yacht systems, including power, tanks, machinery, climate, navigation, vessel position, alarms, anchor status and scenes. An app receives the information available to your role to display the yacht’s operating picture and carry out permitted workflows.
Camera, guest and crew information: where the installation and your permissions allow it, camera views and events, incident records, guest requests, invitations and crew presence records. Camera images may identify people. These records are used for the corresponding onboard security, guest-service and crew workflows.
Actions and service records: requests you submit, permitted actions, acknowledgements, timestamps and the user associated with an action, together with relevant diagnostic and audit records. These support accountability, fault investigation and operation of the service.
Notifications: when you enable mobile push notifications, a push token, device name, platform and app version are registered with the service and associated with your account or session. Notification content and delivery records are processed to send configured alerts.
Support communications: your email address, message and any attachments you choose to send, used to respond and investigate the issue.

Information comes from you, your device, the yacht’s appliance and connected equipment, or the authorized people administering the installation. Vessel location and onboard camera views are supplied by the yacht’s systems; they are different from accessing your phone’s GPS or camera.

3. Local operation and GlassBridge Cloud

When connected to the onboard appliance, the mobile app exchanges data with that appliance over the yacht’s network. Connection settings may be saved on your device, while operational and audit records are maintained by the installation. Companion watch apps receive the vessel information made available through their configured connection. Where GlassBridge Cloud is configured, selected vessel information is transferred to the authenticated cloud service for authorized monitoring. Not every local record is automatically published to the cloud, and local operation does not mean that notification or cloud services process no data off the yacht.

4. Device permissions and your choices

The mobile app uses local-network access to find and connect to the GlassBridge appliance. If discovery is unavailable or permission is declined, a known appliance address can be entered manually. Mobile notification permission is used for configured alerts; you can decline it or turn it off in your device settings. Notification previews may be visible on your lock screen, so choose preview settings appropriate to your vessel’s privacy needs.

The current mobile app does not request access to your phone’s contacts, microphone, camera, health or fitness records, or background GPS location. Features and permissions differ between mobile and watch platforms. Any additional access to personal device data must be explained and, where required, requested through the platform’s permission controls before use.

Information is available to authorized users of the installation according to their roles and permissions. The vessel owner or operator controls the people they authorize. We and service providers acting for us may process information as needed to host, secure, support and operate GlassBridge.

Where mobile push delivery is enabled, Google Firebase Cloud Messaging processes device registration identifiers and notification payloads, including alert content and delivery metadata. On Apple devices, delivery also uses Apple Push Notification service. These services process information outside the yacht. See Firebase’s privacy and security information and Apple’s privacy information. Email and hosting providers process communications and service logs for their respective functions.

Apple, Google and Garmin separately handle their store accounts, downloads and platform services under their own policies. Information you submit to the GlassBridge Garmin app is submitted to OnPointGroup, not Garmin; Garmin is not responsible or liable for our handling of that information. Garmin’s own platform processing is described in its Connect IQ privacy policy.

We do not sell personal information or use it for targeted advertising. Service providers are permitted to handle information for the service they provide and must protect it appropriately. Information may also be disclosed where required by law or reasonably necessary to protect rights, safety or the security of the service.

6. Retention

We retain personal information only for as long as needed for the purposes described here, including operating the service, responding to support requests, protecting security and meeting applicable obligations. Retention depends on the type of record and the installation: connection settings remain on your device until cleared; operational, camera and audit records follow the installation’s retention settings; and cloud, notification and support records follow the relevant service’s retention requirements. Ask us or your vessel administrator about the settings that apply to your installation.

Uninstalling an app does not itself delete account information or records held on the yacht, in GlassBridge Cloud, by notification providers or in support correspondence. Where information must be retained for a legal or security reason after a deletion request, we will explain the applicable reason and restrict its use to that purpose. Backup copies may remain until the applicable backup retention period expires.

7. Access, correction and deletion requests

To request access to, correction of or deletion of personal information, or deletion of your GlassBridge account, email privacy@glassbridge.yachts. State that your request concerns GlassBridge, identify the account or contact address involved, and describe what you want us to do. You can make this request without signing in or reinstalling the app. Do not send passwords, access tokens, private footage or precise vessel coordinates.

We may need to verify your identity and coordinate with the vessel administrator for records they control. We will delete the account and associated personal information we control when required, subject to applicable retention obligations; disabling access alone is not account deletion. Shared vessel or safety records may require separate treatment where other people’s rights or legal obligations apply. For personal data received from Garmin, we stop retaining it when you withdraw consent or ask us to delete it.

You may also withdraw consent or object to or request restriction of processing where applicable. Withdrawal does not affect processing that was lawful before withdrawal. You can contact the relevant data-protection authority if you have a complaint.

8. Security and international processing

GlassBridge uses authenticated access, role-based permissions and secure connections to protect information. Keep your device and credentials secure and only connect to an authorized installation. No system or internet transmission can be guaranteed completely secure.

Cloud, notification, email and support providers may process information in countries other than your own. Where applicable law requires safeguards for a transfer of personal information, those safeguards must be in place. Contact us for information about the processing relevant to your service.

9. Children

GlassBridge is a vessel operations and companion service intended for authorized owners, captains, crew, operators and guests. It is not directed to children under 13. If you believe a child has supplied personal information without appropriate authorization, contact us so we can investigate and arrange deletion where required.

10. Public website and enquiries

The public website is static and does not run analytics, advertising pixels, behavioural tracking or a public enquiry database. It does not set application, analytics or advertising cookies. The hosting provider may create access and security logs containing an IP address, time, requested path and browser information. The film is self-hosted; links to external services take you to systems with their own privacy terms.

The contact page opens your configured email application. Information you send is handled by your email provider and our business mailbox. Public product images are prepared to exclude personal identities, private network details, precise vessel position and private camera media. Business enquiries are retained only as reasonably required to respond, maintain legitimate records and meet applicable obligations. The apps and authenticated services may use session information and local storage even though the public website does not.

11. Changes and contact

We update this policy when our information practices change and show the revision date above. Where required, material changes will be communicated through the service or another appropriate channel. The current policy remains available at this address.

Responsible company: OnPointGroup
Privacy contact: privacy@glassbridge.yachts
Product support: GlassBridge support